Oroox Validation Rules check the manufacturability of parts/drawings uploaded by your clients. If an error is thrown for an uploaded part, it indicates that the part is not manufacturable, thereby blocking the end-user's ordering journey.
(For more information, please navigate to the the articles on Rule Management and Error Customization.)
If you enable the Help Widget, it automatically activates the Support Ticketing System, facilitating one-way communication between you and the blocked client. In case the client is blocked to proceed to checkout due to an error, they can leave a message through the help widget at the quoting point, and you will see this message in Backoffice > Support page, along with the drawing file causing the error and other relevant information.
To enable the Help Widget and the Support System:
- Select Widget Settings from the menu bar.
- Toggle the Help Widget's switch on.
- Click Save.
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